"HELP PLEASE"

I have been running MetaStock 7.02 on "Windows XP" for nearly 2 years and until now the program has worked fine. Starting last week, MetaStock has begun regularly crashing when trying to select another security (either by clicking on the fwd/bck arrow or typing the code out of my favorites list)

The Error Message reads:

MSwin.exe – Application Error


The instruction at “0x7c910c3f” referenced memory at “0x001f31dd”. The memory could not be “read”

Click on terminate the program.


The numbers are not always the same but the outcome is!!!!

There is also a similar message occurring, quoting: The memory could not be “written".

Note: I have tried to run the program in compatibility mode to no avail.


Any ideas please, before I drop kick the computer out the window.


sentinel

Not sure, but try to look for: ‘temp’ files and files with ‘~’ try to get rid of ‘Smart charts’

Did you have crash stop? Like power failure? Or accidental switching of power switch?
Looks that something did not close down properly.

Sometimes defragmenting helps a bit, and ‘Disk Cleanup’ helps sometimes too.

Try to uninstall and re-install the program.

Unfortunately I am not an expert, and I often bog down clueless.
Hope you can get through this one without hurting your foot or computer.

Happy,

Hit the wrong button sorry.

Hi Happy,
I have tried all of the above without success. I have removed and reinstalled the program 4 times, defragged the computer, checked the disc for errors, written to the Equis support team and searched the microsort support site for faults/errors. I've even stood on my head,spun three times & screamed bloody murder "BUT" nothing works". Keep thinking mate, the answer is in the computer somewhere. All we need to do is dig deep enough. There's some smart people around here that will find the answer.

There are few more, but because you used Metastock OK, so they are less likely.

Not all Windows like all Metastocks or other way around.

You can try windows compatibility option. (Not too logical, as you used Meta before, but who knows)

If you did not have SP Pack before, maybe there is the problem.

Could be virus, try to start computer in safe mode and see if Meta is stable.

Could be clash with another program.
Did you or somebody else put recently another program on your computer?
Was it something installed by third party like video program? Display program?

Try to think when the problem started the very first time, and try to work back what changed on your computer.

Try restore point before the disaster, if you can think of when it happened or try all available restore points one by one starting with most recent one.

sentinel & Happy,

The simple answer here is this ...

MetaStock 7 is not 100% compatibility with Windows XP

The only version(s) that are 100% tested with Windows XP is 8.x and 9.x
There is not patch or fix for versions lower then 8, so there is nothing that anyone can do to help you on this matter; The only fix is to upgrade to either 8 or the current version 9.

If you have time on your hands you can play with the compatibility settings XP has, but it will help a little but it will not make the program 100% fixed. So I'm sorry to be the giver of bad news.

Happy and Storm,

Funny you should say what you have. I have tried compatibility mode and it didn't work. I cracked the sh#*ts and bought MetaStock 8.0 through Paritech (advert for PARITECH !!!). When it arives, I will delete 7.0 and let you know how MS 8.0 performs. I read a message somewhere that says to delete 7.02 before downloading 8.0 to prevent any issues.
I suspect that all of the windows XP upgrades Pack 1 & 2 may have corrupted "or" removed MS 7.02 ability to run compatibly with XP.


I will keep you up informed as to my plight.

PS: I forgot to mention that I tried several restore points back to early December 2005 pre my last windows update.

Guess what. That little effort didn't work either!!! expletive, expletive, expletive.

What is most intriguing that MetaStock worked for a while and then crashed.

Why it didn’t work all the time?

Happy & Storm,

I have no idea why it would work fine one minute and crash the next. Maybe some corrupt program or system files. I would have thought that by uninstalling and reinstalling the program would have fixed that though.

ANYWAY Problem solved. My upgrade arrived today. I uninstalled 7.02 an installed 8.0 and hey presto problem gone.