Support – MetaStock FAQ’s

MetaStock 15 &16 MetaStock - Previous versions

MetaStock 15 &16

Installing, registering and using MetaStock 15 and 16

1. After the Metastock 15/16 order is placed and you have received your confirmation and login emails please go to and click on My Account the select Login (see image below)

2. Once the Login screen appears enter your registered email address in the "New to and follow the on screen prompts to set a password.












3. Once a Password has been set and you have successfully logged in to the site please open another webpage tab and go to You will need to organize and pay for the required annual Metastock Maintenance fee (see image below)

Please note: it is critical that you store all user id's and password's used to access MetaStock products as Paritech does not have access to these details.

4. Once the Maintenance fee has been paid for you will receive an email from containing two important items:
a. Refinitive/DataLink Maintenance ID
b. Refinitive/DataLink Maintenance Password
You will need both sets of user details to allow Metastock 15/16 to start.

5. Next go back to and follow steps 1 to 5 on your ?My Downloads? page. You will note that the required DataLink user details will also be present here ( see Step 5 in image below) Note you must complete step 2 "First Time Login Process" (see image below) ....if you do not you will not be able to start MetaStock 15/16.

6. If at any point you are unable to proceed please use the "Support Chat" facility on your "My Downloads" page as highlighted at the bottom left hand corner in image above to talk directly to the Metastock people and they will be able to resolve any Metastock 15 issues.

7. Once you have successfully downloaded, installed and registered Metastock 15 go to your ?Start Menu? button scroll down to the ?Thomson Reuters? folder open it and select "MetaStock" ( see image below)

8. The initial Metastock 15/16 screen will appear.

9. Followed by the Thomson Reuters login screen. Please enter you registered User ID (normally your email address) and Password which you would have created when you logged in to

10. The next window to appear will be the DataLink login screen - please keep in mind if you have not paid the $10.00 Maintenance fee you will not have received the DataLink Maintenance ID and the DataLink Maintenance Password (see step 3 above). If you have these detail please enter and click ?Login?

11. MetaStock will now appear on your screen.

12. Click the "P" (Power Console) at the top left hand corner (see image above)

13. Right click "Instruments" then select "Manage Custom Lists"

14. In the Custom List Manager Panel that has appeared select "New" followed by "Local Instruments" In "List Name" enter (as an example) Shares\ASX\Equities then select "Browse" (see image below).

15. In the "Local Instruments" panel that has appeared click "Browse"

16. You will need to browse to C:\Shares\ASX then hi light "Equities" by clicking on it once then click "Select Folder" see image below.

17. Once "Equities" is selected you will return to the "Local Instruments" panel and you will note that "Source Folder" states "C:\Shares\ASX\Equities" and you will also note that stock codes and stock names have appeared within the panel. You will now need to click "Add" and this will return you back to the "New Custom List" panel

18. Back in the "New Custom List" panel please click "Save" and this will return you back to the "Custom List Manager" panel

19. Please click "Close" in the "Custom List Manager" panel

20. Back in the Power Console click the little black triangle to expand Instruments > Local Data Lists > Shares\ASX\Equities and select a stock eg AAD (please note look for a D_AAD, the D stands for "Daily"). On the right hand side of the Power Console please select "Load Maximum Records" Then click "Open Chart" at the bottom right hand corner of the "Power Console"

21. MetaStock 15/16 will now display the Chart for AAD.

How do I add newly listed stock to my Local Data List?

First please ensure you are running MetaStock MetaStock 16.01.18229 which is a recently launched maintenance release for Metastock 16.

One of the new features of this release allows our DD3 clients to refresh their local data lists in MetaStock without having to remove and import lists back in.  To do this all user needs to do is right click on the "Local Data List" in the heading and choose the option “Synchronize checked descendants with Local Data files” .  You will need to check the files they want to resync and off they go. See image below...

Please note this only works with MetaStock 16.01.18229 or above.

For versions MetaStock15 user simply re add desired database as outlined in steps 12 to 19 above.

MetaStock - Previous versions

How do I open a chart in MetaStock 7, 8, 9, 10 and 11

  • Start MetaStock
  • Select File then click on Open. The Open dialog will appear

  • Ensure that Files of Type is set to 'Smart Charts' see image above.
  • Open up the drop down menu to the right of ?Look in:? and select the drive in which the stock data resides. Usually this would be your C: drive.
  • Once you have select the correct drive look for a Shares folder (or the folder you are using to store your data) and double click it.

  • Within the Shares folder you will have a number of Database which is dependent on what you have selected in DD3 or DD2 ...In this instance we will be looking at the ASX folder (DD3) or Au-Asx folder (DD2), when you double click this folder you will have the and number of sub folders, select the Equities folders. All the Securities are within these folders

  • At this stage let us assume you wish to view the AMP chart. From the Equities folder you can either scroll down the list until you reach AMP and double click on the AMP stock code to bring up the chart or simply type in AMP in the File Name box and click Open to view the chart.


MetaStock data requires that only one program use the data at one time. Therefore you may occasionally receive a message advising that the files are not in use or are not recognized. This may occur if you are trying to run MetaStock while downloading data. Or it may occur if MetaStock or your computer has crashed, in which case the program still thinks the files are in use and will not let you access them.

In most cases this can be rectified as follows:

  • Double click on My Computer
  • Locate your data folder (usually by double clicking C drive, then Shares and then Au-asx)
  • Double click on the folder you are having problems with
  • Look for any files where the name begins with a tilde (~) character. In most cases there will be four files, with the names ~MSFL.INX, ~MSFL.LCK, ~MSFL.SEC and ~MSFL.USR Or files that end with a .tmp extension.
  • If these files are present, please delete them

Please Note: Do not delete any other files. Doing so may cause permanent corruption to your database or cause it to be inaccessible permanently. This kind of error is also represented by the error codes 365 and 247 if you obtain this error message either through DataDirector2 or the Downloader.


If, when you are using MetaStock you find that one of your folder is suddenly missing data, it may mean that one of your folders contains temporary files. This may have occurred if MetaStock was shut down abnormally (i.e. the program froze or Windows crashed).
In most cases this can be rectified as follows:

  • Double click on My Computer
  • Locate your data folder (usually by double clicking C drive, then Shares and then Au-ASX or ASX then Equities etc)
  • Double click on the folder you are having problems with
  • Look for any files with the names Emaster.tmp, Xmaster.tmp and Master.tmp
  • If these files are present, please delete them.

Please Note: Do not delete any other files. Doing so may cause permanent corruption to your database or cause it to be inaccessible permanently.


The Windows Registry settings for MetaStock may be damaged. Try deleting the Register as follows:

  • Start Windows.
  • Hold down the Ctrl + Shift keys.
  • While holding Ctrl + Shift launch MetaStock (Start | Programs | Equis International | MetaStock or double click on desktop shortcut).
  • Continue holding these keys down until a menu appears, asking if you want to delete your user settings
  • Let go of the keys and Answer yes.

The tutorial will start in MetaStock. Simply cancel the Tutorial and you should return to MetaStock. Then try to use the program as normal to see if it works. If it works you are once again fine.


Some customers when they start MetaStock for the first time will see a window similar to the following:

"The online vendor account is not configured correctly"

A work around for this is to click the Work Offline button which should allow you to access MetaStock.

However, this issue occurs if you had attempted to enter your Paritech username/password during the installation of MetaStock. When you install MetaStock, it prompts you for a username and password. However, what many customers do not realize is that this password is for the Reuters data service. Therefore unless you are subscribing to Reuters also (this may be the case for some US customers), you should leave this blank and continue the installation.

To stop this window from appearing every time you start MetaStock, you should do the following:

  • Click Start > Programs > Equis International > MetaStock Offline Mode (this will start the program without attempting to connect to the Reuters service)
  • Click the Tools menu and choose Options
  • Click the Reuters Datalink tab
  • Delete the Username & Password that you have here (i.e. ensure these fields are blank) & click OK

Close MetaStock and restart the program in the usual way, you should no longer receive the window and the program should go straight to a blank screen.


By default, MetaStock will always load 500 days of data for each chart that you open. This is approximately two years worth of trading day data. Sometimes, you may wish to load more data than this. For example, if you have a twenty year database of the Dow Jones Index or wish to utilise the full amount of data provided by Paritech historical data.

  • Start MetaStock
  • Select File then click on Open
  • Click on the Options button at top right.
  • Select Load Options.

In the ?Load Options? screen, you can either select a default amount of periods to load or to select 'Prompt for dates when chart is opened'. We recommend using settings of Load 9999 periods, display 250 if you choose the first option. This allows you to scroll approximately 20 years of data for any chart that has this historical data available.


Start MetaStock.

1. Click File | Open.

2. Double-click a chart eg AMP to display it.(ensure it?s a SmartChart)

3. Click Window > New Window. This will create a copy of the chart that is open. The copy
will probably be named Chart1 and the security name. Repeat to create Chart2

4. Click Window > Tile and you will now see 3 charts of the same security.

5. Click Chart1 to make it the active chart.

6. At the bottom of the chart window select Weekly and click OK. You should now see chart1
as a weekly display and the original chart as daily. (see image below)

7. Click Chart2 to make it the active chart.

8. At the bottom of the chart window select Monthly and click OK. You should now see chart1
as a weekly display Chart2 as a monthly and the original chart as daily.

9. Click File | New | Layout.

10. Click Add All to add both chart views to the Layout and click OK.

11. Click File | Save As.

12. Change the ?Save As? field to ?Template.?

13. Type a name for your Template (e.g. Daily-weekly-monthly.mwt) into the Name column and click OK.

You can now apply this Template to any chart and it will display the daily and weekly and Monthly view for the chart, however it is essential that the ?Use templates periodicity? option is checked in the Apply Template dialog. (see image below) without this option ticked the template will not display as desired! See image below for end result: