| Error
12007 |
HTTP
Send Request Error: problem accessing the
internet or there may be a problem with your Internet
Connection. |
Check
that Internet Explorer is able to access the web.
Visit http://ddir1.paritech.com
to bring up the DataDirector test page. If
unsuccessful contact your ISP regarding your internet
connection. If successful, click the Setup
button in DataDirector and check that "Use
Preconfig Proxy (as per registry)" is selected. |
| Error
13006 |
Incorrect
username and/or password has been entered |
Select
User and Remember Me in DataDirector and re-enter
username/password. Ensure that these are the
same as those supplied by Paritech (these are also
case sensitive). |
| Error
13015 |
You
are attempting to download data before midnight, but
your subscription to data is for after midnight. |
Download
your daily data after 12:01am following the day of
trading. If you require data earlier, please
contact our consultants
to arrange this. |
| Error
13020 |
You
are attempting to download data that you are not
subscribed to. |
Check
that you are downloading the correct data by running
the Database
Wizard again. A common cause of this error
is that you may be trying to download Exchange Traded
Options or Futures/Overseas data, but your
subscriptions is for ASX Equities and Indices only. |
| Error
13023 |
Subscription
Expired. |
Your
subscription to our data services has expired.
Please contact our accounts
department to re-subscribe to our data service. |
| Error
13024 |
All
allocated downloads (days of data) have been used for
the month. |
You
are allowed 28 downloads (days) per month (including
28 additional for new users). If you attempt to
download more than this you will be unable to download
any further data. Do not download more than the
allocated amount of downloads per month. |
Code
500
Code 504 |
Problem
with the server at our end. |
Wait
1/2 an hour and try again, as this is usually only a
temporary problem. If the problem persists,
please report this problem to support@paritech.com.au
and we can look into the situation. |
|
Code
247
Code 365
Code 321
|
Your
database has become locked. |
Check
that your charting software is not running. If
so, close it down. You should also try the
following to rectify the problem:
1. Start Windows Explorer
2. Locate your Historical Data folder
3. Locate the folder where the problem is
occurring
4. Delete any files that begin with the tilde
(~) character. |
|
Code
249
Code 294
|
Data
files are read only. |
Usually
occurs when files have been copied from a CD to your
hard drive. Try the following to rectify:
1. Start Windows Explorer
2. Locate your historical data folder
3. For each of the A-Z subfolders...
a. Highlight all files (i.e. click
CTRL + A)
b. Right click the files and choose
Properties
c. Ensure Read-only is not ticked
and click OK |
