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Paritech Licence Agreement
PURPOSE
The purpose of this document is to outline the terms and
conditions under which Paritech Pty Ltd supplies and supports
products such as financial data and/or software systems. Please read
the following carefully as this will enable you to obtain the
maximum benefit from the products and services you purchased.
SOFTWARE INSTALLATION
When you purchase any financial data and/or software systems
from Paritech, you will automatically be entitled to telephone
assistance to install and configure it on your PC system.
SOFTWARE SERVICE AND TRADING ADVICE
Paritech’s Support staff are trained to understand computers and
communications, configure software and manipulate data - all the
necessary skills to get your software running and keep it running.
However, our staff are not licensed nor trained to advise on market
analysis or system development and are not permitted by law to
advise on any trading situations including how to use indicators,
trading systems or market conditions. For this type of advice please
contact a licensed broker.
Please understand, and keep in mind that at no time when talking to
Paritech staff members, are you being given any trading advice.
Sometimes unexpected situations can arise during installation. These
situations include:
- The need for additional memory in your PC
- The need for addition hard disk space in your PC
- Possible conflicts with other software already installed
- Upgrades to Microsoft Windows software
- Upgrades to modems
These can take time and perhaps additional hardware or software
to rectify. The Paritech Customer Service Team would be pleased to
help you sort out any such situations should they arise. However,
the standard allowance for support during installation does not
cover these situations. If unexpected situations arise during
installation, contact our Customer Service Team, however, if the situation is outside the normal
installation, a service fee may apply.
FREE SERVICE PERIOD
Free ongoing service and support is applicable to any data services provided by
Paritech for the term of the Data Service contract.
Telephone, fax and e-mail service is provided free of charge for
the first 30 days after you
purchase most software programs. This free
service period is to help your get started smoothly with your new
software. Where situations arise due to hardware or
conflicts with other software on your PC (including Windows), then
regular Service Fees may apply.
READING THE MANUALS
Upon receipt of your data or software please read through the
information, manuals and help files provided. Our Customer Service
Team will anticipate that clients have consulted information sheets,
manuals and the help files provided before seeking assistance.
DOWNLOAD LIMITATIONS
Subscribers for data Before Midnight are allocated
75 downloads per month ... if
you do 2 downloads per day (one
at 5.00pm and a final download at 8.00pm) you will only use up 40
download for any given month, leaving you
35 downloads spare. At the start of every subscription
month, that is on the monthly date that you initially subscribed
e.g. be it the 4th or 15th etc, your account will reset itself back
to 75 downloads irrespective of
what downloads were used or not from the previous months
subscription account.
After Midnight data subscribers are allocated
40 downloads per month ... if
you do 1 download per day you
will only use up 20 downloads
for any given month, leaving you 20
downloads spare. At the start of every subscription month, that is
on the monthly date that you initially subscribed eg be it the 4th
or 15th etc, your account will reset itself back to 40 downloads
irrespective of what downloads were used or not from the previous
months subscription account.
One day's data equates to one download, downloading two days of data
equates to two downloads and so on.
CONTACTING CUSTOMER SERVICE
There are a number of ways to contact Customer Service Team:
- Email: You can email Customer Service at
support@paritech.com.au all emails will be responded to, please
allow 48 hours during the business week.
- Telephone: The Customer Service line on 1300 652 511
- Fax: You may fax problem descriptions, historical data
orders or other printed information to 03 9348 2790.
Customer service hours: Regular Service hours are 9.00am to
5.00pm Monday to Friday. You can also call Customer Service on the
same number after hours and leave a message. Please describe the
problem in detail and our customer service staff will attend to the
problem the next working day and call you back.
TECHNICAL SUPPORT
Technical support is provided for a period of
30 days from the date of purchase for all software
programs obtained from Paritech (some software manufacturers provide
their own technical support), and support is provided free and
ongoing for any data service provided by Paritech.
It is recommended, that in
situations where continuous support is required, that you purchase a
TECHNICAL SUPPORT SUBSCRIPTION. In addition, for all data clients:
Paritech will provide, in instances where data has become corrupt,
deleted or is outstanding (i.e. not downloaded) a maximum of 60
downloads, or will replace where appropriate, a maximum of 3
alphabetical data folders free of charge. For anything more than
this it is recommended that clients purchase a replacement history
CD. To arrange purchase of a replacement CD please call Technical
Support.
Please be aware that Technical Support staff are not trained to
provide support for formulas, indicators, trading system or similar
and will therefore direct clients to the appropriate department
and/or company (i.e. Equis in the case of MetaStock, etc).
In house Technical Support & Software Installation can be arranged at a cost of $75.00 per
hour. This covers software installation and software or data
diagnosis, it does not cover software training or trading advice.
For software service requirements beyond the 30 day free period a
$25(Au$) per call for Technical Support may apply for clients that
have not purchased a Technical Support Contract (please have credit
card ready when placing a call to the Tech Support department).
TECHNICAL SUPPORT SUBSCRIPTION
An annual subscription for Technical Support will provide you
with coverage of all technical support issues that may arise for a
period of 12 months from payment of your subscription. This is the
most cost-effective way to receive technical support for Paritech
software products. The benefits are:
- Unlimited Calls
- Priority Queuing
- Priority Email Response
Annual Technical Support Subscription for the first year is
$132, there after it is
$99 per year on a continuing
basis (plus GST), i.e. if renewal of the Technical Support contract
is not taken up and the client requires software support after the
original Technical Support Contract has expired, then the cost to
resubscribe will be $132.
SOFTWARE UPGRADES
These become available from time to time and upgrade policies
vary among manufacturers. It is recommended that clients regularly
visit Paritech’s web site for upgrades, patches, fixes or contact
Sales on 1300 652 511
DATA BACKUP AND DOWNLOAD
It is the client’s responsibility to backup their data and it is
strongly suggested that clients do so. Be advised that Paritech
cannot support data that has been backed up, as we are not able to
guarantee the methods or software used to create any backup data.
It is a customer's responsibility to keep their data up to date on a
regular basis. Failure to keep your data up to date may in some
cases result in needing to purchase a replacement data CD as we can
only reallocate 60 missed downloads to an account (refer technical
support section above). Your subscription begins from the date of
purchase.
SOFTWARE RETURNS
Paritech provides a 30-day unconditional money back guarantee on
any new purchase of financial software systems. Please note this
money back guarantee does not apply to upgrades of products you have
already purchased as we assume you are familiar with the product and
understand the nature of an upgrade to that product. If you find the
software purchased to be unsuitable for your needs, you may return
the complete purchase including all disks, manuals, packaging and
other documents. Software can’t be accepted for return after this
initial 30-day period or if the product has been registered.
Please note that all materials must arrive at our office in perfect,
unmarked condition for us to accept the returned item. All
components of the package must be returned including Warranty Cards,
Manuals, Guides and accessory data and software. There is a
restocking fee of 15% on all products.
To arrange a return, please email accounts@paritech.com.au with an
explanation as to why the product is unsuitable. If approved, a
Return Authorisation Number (RAN) will be issued. No products will
be accepted for return without a RAN.
No returns or refunds are available on Data Services after the first
30 days as the majority of costs are carried during this period.
GENERAL SOFTWARE ADVICE
Computer software is growing in complexity with every new
version released. Situations can occur which are unanticipated or
not tested by programmers. These situations can cause software to
perform unexpected or in an incorrect manner and are commonly known
as “bugs”.
We strongly recommend that before investing on the basis of any
indicator or system produced by any computer software, that you
check results and calculations manually to ensure they are correct.
All Software and Data leaving this office are confirmed to be virus
free. We strongly recommend that all users maintain virus protection
software on their PC’s.
Please be aware that in some cases, Paritech is not the manufacturer
of the software, has no control over the source code and has not
tested every combination of variables, configurations and hardware
components. Unfortunately we cannot warrant that:
- The program will run on every personal computer and/or be
compatible with all computer components.
- That the program will run properly forever.
- That the program does not contain programming bugs
- That any bugs reported will be able to be fixed
- That any upgrades or future release will be produced
- That all the indicators and/or trading system will work
correctly and/or correctly forecast future price movements.
*Please note: This Software Agreement is subject to change at any
time without prior notice.
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