Copyright © All rights reserved.                     Terms and Conditions | Privacy policy | AFS License 243 269                                   Site Search


Head office:
Level 2 451 Little Bourke St
Melbourne Vic 3000


Postal Address:
TBA
Tel: 1300 652 511
or +613 8669 1933
Fax: (03) 9654 7096
   Online:
    
    
MyTotalView WebPulse Realtime WebPulse 20min Delayed Site Search
Home Products Services Support Education News About Us Blog
Current Market View
  Latest News:


  Support:








BOB - Error generating PDF's with BOB


For clients experiencing any issues creating or saving PDF documents exported out of Microsoft Word whilst using BOB - reason and resolution is as follows: Microsoft has been forced to remove the PDF export from the base product (MS Word) due to pressure from Adobe hence the conflict causing this issue. A free add-on is available to resolve this issue. It also appears that not all versions of Office 2007 are affected, only those builds released after June 2006.

The add-on can be downloaded from Microsoft Downloads here and should be able to be installed without any fuss.

How to fix BGL Connection Issue if the server crashes


Symptoms:
TotalView/BOB cannot connect to BGL.

Cause:
BGL is not running, most likely due to a config file change upon unexpected restart of the server.

To Diagnose:
1) Either from your PC or the server start a command prompt window (start -> run -> cmd enter)
2) Type in telnet 192.168.0.99 16080 enter
3) If you get a connection refused – it is down

To Resolve:
1) Get everyone to log out of BGL
2) Log onto the server as the administrator
3) Navigate to C:\Program Files\Nexus
4) Double click on restart_bgl.cmd
5) It can take up to 10 – 15 mins for BGL to restart
6) Call Paritech should issues with connectivity continue.

If any issues running restart_bgl.cmd, open the nxServer.nxdbworksettings file with Notepad and ensure the following Red coloured lines below are correct.


EventLogEnabled_Value=False
Active_Value=True
RespondToBroadcasts_Value=False
Port_Value=16080

See appendix A outlined below for more details on this file.

Appendix A

Nexus Configuration File

[ServerSettings]
ServerWin.Left_Value=198
ServerWin.Top_Value=198
ServerWin.Width_Value=680
ServerWin.Height_Value=500

[ServerEngine_AliasHandler]
Settings=1
Setting0=Aliases
Aliases_Default=
Aliases_ValueList=
Aliases_PropertyName=Aliases
Aliases_Hint=
Aliases_SettingType=0
Aliases_EnforceValues=0
Aliases_Value=CASBackupFrom=C:\"Company Name"Prog\SFund\;CASBackupTo=E:\sfund 20110210\database;SFBackupFrom=C:\"Company Name"Prog\SFund\;SFCAS=C:\"Company Name"Prog\SFund\;SFGFEELEY=C:\"Company Name"Prog\SFund\\TROZ;SFIAN=C:\"Company Name"Prog\SFund\\CBTRACK2;SFMaster=C:\"Company Name"Prog\SFund\\MASTER;SFShared=C:\"Company Name"Prog\Nexus;SFTEMPGFEELEY=C:\"Company Name"Prog\SFund\\^GFEELEY;SFTEMPIAN=C:\"Company Name"Prog\SFund\\^IAN;SFTEMPRYAN=C:\"Company Name"Prog\SFund\^RYAN\;SLCAS=C:\"Company Name"Prog\SLEDGER\DATABASE;SLMaster=C:\"Company Name"Prog\SLEDGER\MASTER;SLShared=C:\"Company Name"Prog\SLEDGER;

[nxBlowfishRC4SecuredTransport1]
Settings=4
Setting0=Active
Active_Default=false
Active_ValueList=
Active_PropertyName=Active
Active_Hint=
Active_SettingType=2
Active_EnforceValues=0
Setting1=EventLogEnabled
EventLogEnabled_Default=false
EventLogEnabled_ValueList=
EventLogEnabled_PropertyName=EventLogEnabled
EventLogEnabled_Hint=
EventLogEnabled_SettingType=2
EventLogEnabled_EnforceValues=0
Setting2=RespondToBroadCasts
RespondToBroadCasts_Default=false
RespondToBroadCasts_ValueList=
RespondToBroadCasts_PropertyName=RespondToBroadCasts
RespondToBroadCasts_Hint=
RespondToBroadCasts_SettingType=2
RespondToBroadCasts_EnforceValues=0
Setting3=Key
Key_Default=
Key_ValueList=
Key_PropertyName=Key
Key_Hint=
Key_SettingType=0
Key_EnforceValues=0
EventLogEnabled_Value=False
Active_Value=True
RespondToBroadcasts_Value=False
Key_Value=

[ServerCommandHandler]
Settings=2
Setting0=Active
Active_Default=false
Active_ValueList=
Active_PropertyName=Active
Active_Hint=
Active_SettingType=2
Active_EnforceValues=0
Setting1=EventLogEnabled
EventLogEnabled_Default=false
EventLogEnabled_ValueList=
EventLogEnabled_PropertyName=EventLogEnabled
EventLogEnabled_Hint=
EventLogEnabled_SettingType=2
EventLogEnabled_EnforceValues=0
EventLogEnabled_Value=False
Active_Value=True

[nxDirectTCPProtocol]
Settings=4
Setting0=Active
Active_Default=false
Active_ValueList=
Active_PropertyName=Active
Active_Hint=
Active_SettingType=2
Active_EnforceValues=0
Setting1=EventLogEnabled
EventLogEnabled_Default=false
EventLogEnabled_ValueList=
EventLogEnabled_PropertyName=EventLogEnabled
EventLogEnabled_Hint=
EventLogEnabled_SettingType=2
EventLogEnabled_EnforceValues=0
Setting2=RespondToBroadCasts
RespondToBroadCasts_Default=false
RespondToBroadCasts_ValueList=
RespondToBroadCasts_PropertyName=RespondToBroadCasts
RespondToBroadCasts_Hint=
RespondToBroadCasts_SettingType=2
RespondToBroadCasts_EnforceValues=0
Setting3=Port
Port_Default=16080
Port_ValueList=
Port_PropertyName=Port
Port_Hint=
Port_SettingType=1
Port_EnforceValues=0
EventLogEnabled_Value=False
Active_Value=True
RespondToBroadcasts_Value=False
Port_Value=16080

[EventLog]
Settings=1
Setting0=FileName
FileName_Default=
FileName_ValueList=
FileName_PropertyName=FileName
FileName_Hint=
FileName_SettingType=0
FileName_EnforceValues=0
FileName_Value=
MaxSize_Value=0

Paritech Support - FAQ’s - Back Office Bureau

Back to FAQ's