BOB - Error generating PDF's with BOB
For clients experiencing any issues creating or saving PDF documents exported out
of Microsoft Word whilst using BOB - reason and resolution is as follows: Microsoft
has been forced to remove the PDF export from the base product (MS Word) due to pressure
from Adobe hence the conflict causing this issue. A free add-on is available to resolve
this issue. It also appears that not all versions of Office 2007 are affected, only
those builds released after June 2006.
The add-on can be downloaded from Microsoft Downloads here and should be able to
be installed without any fuss.
How to fix BGL Connection Issue if the server crashes
Symptoms:
TotalView/BOB cannot connect to BGL.
Cause:
BGL is not running, most likely
due to a config file change upon unexpected restart of the server.
To Diagnose:
1)
Either from your PC or the server start a command prompt window (start -> run ->
cmd enter)
2) Type in telnet 192.168.0.99 16080 enter
3) If you get a connection refused
– it is down
To Resolve:
1) Get everyone to log out of BGL
2) Log onto the server as
the administrator
3) Navigate to C:\Program Files\Nexus
4) Double click on restart_bgl.cmd
5)
It can take up to 10 – 15 mins for BGL to restart
6) Call Paritech should issues with
connectivity continue.
If any issues running restart_bgl.cmd, open the nxServer.nxdbworksettings
file with Notepad and ensure the following Red coloured lines below are correct.
EventLogEnabled_Value=False
Active_Value=True
RespondToBroadcasts_Value=False
Port_Value=16080
See
appendix A outlined below for more details on this file.
Appendix A
Nexus Configuration
File
[ServerSettings]
ServerWin.Left_Value=198
ServerWin.Top_Value=198
ServerWin.Width_Value=680
ServerWin.Height_Value=500
[ServerEngine_AliasHandler]
Settings=1
Setting0=Aliases
Aliases_Default=
Aliases_ValueList=
Aliases_PropertyName=Aliases
Aliases_Hint=
Aliases_SettingType=0
Aliases_EnforceValues=0
Aliases_Value=CASBackupFrom=C:\"Company
Name"Prog\SFund\;CASBackupTo=E:\sfund 20110210\database;SFBackupFrom=C:\"Company
Name"Prog\SFund\;SFCAS=C:\"Company Name"Prog\SFund\;SFGFEELEY=C:\"Company Name"Prog\SFund\\TROZ;SFIAN=C:\"Company
Name"Prog\SFund\\CBTRACK2;SFMaster=C:\"Company Name"Prog\SFund\\MASTER;SFShared=C:\"Company
Name"Prog\Nexus;SFTEMPGFEELEY=C:\"Company Name"Prog\SFund\\^GFEELEY;SFTEMPIAN=C:\"Company
Name"Prog\SFund\\^IAN;SFTEMPRYAN=C:\"Company Name"Prog\SFund\^RYAN\;SLCAS=C:\"Company
Name"Prog\SLEDGER\DATABASE;SLMaster=C:\"Company Name"Prog\SLEDGER\MASTER;SLShared=C:\"Company
Name"Prog\SLEDGER;
[nxBlowfishRC4SecuredTransport1]
Settings=4
Setting0=Active
Active_Default=false
Active_ValueList=
Active_PropertyName=Active
Active_Hint=
Active_SettingType=2
Active_EnforceValues=0
Setting1=EventLogEnabled
EventLogEnabled_Default=false
EventLogEnabled_ValueList=
EventLogEnabled_PropertyName=EventLogEnabled
EventLogEnabled_Hint=
EventLogEnabled_SettingType=2
EventLogEnabled_EnforceValues=0
Setting2=RespondToBroadCasts
RespondToBroadCasts_Default=false
RespondToBroadCasts_ValueList=
RespondToBroadCasts_PropertyName=RespondToBroadCasts
RespondToBroadCasts_Hint=
RespondToBroadCasts_SettingType=2
RespondToBroadCasts_EnforceValues=0
Setting3=Key
Key_Default=
Key_ValueList=
Key_PropertyName=Key
Key_Hint=
Key_SettingType=0
Key_EnforceValues=0
EventLogEnabled_Value=False
Active_Value=True
RespondToBroadcasts_Value=False
Key_Value=
[ServerCommandHandler]
Settings=2
Setting0=Active
Active_Default=false
Active_ValueList=
Active_PropertyName=Active
Active_Hint=
Active_SettingType=2
Active_EnforceValues=0
Setting1=EventLogEnabled
EventLogEnabled_Default=false
EventLogEnabled_ValueList=
EventLogEnabled_PropertyName=EventLogEnabled
EventLogEnabled_Hint=
EventLogEnabled_SettingType=2
EventLogEnabled_EnforceValues=0
EventLogEnabled_Value=False
Active_Value=True
[nxDirectTCPProtocol]
Settings=4
Setting0=Active
Active_Default=false
Active_ValueList=
Active_PropertyName=Active
Active_Hint=
Active_SettingType=2
Active_EnforceValues=0
Setting1=EventLogEnabled
EventLogEnabled_Default=false
EventLogEnabled_ValueList=
EventLogEnabled_PropertyName=EventLogEnabled
EventLogEnabled_Hint=
EventLogEnabled_SettingType=2
EventLogEnabled_EnforceValues=0
Setting2=RespondToBroadCasts
RespondToBroadCasts_Default=false
RespondToBroadCasts_ValueList=
RespondToBroadCasts_PropertyName=RespondToBroadCasts
RespondToBroadCasts_Hint=
RespondToBroadCasts_SettingType=2
RespondToBroadCasts_EnforceValues=0
Setting3=Port
Port_Default=16080
Port_ValueList=
Port_PropertyName=Port
Port_Hint=
Port_SettingType=1
Port_EnforceValues=0
EventLogEnabled_Value=False
Active_Value=True
RespondToBroadcasts_Value=False
Port_Value=16080
[EventLog]
Settings=1
Setting0=FileName
FileName_Default=
FileName_ValueList=
FileName_PropertyName=FileName
FileName_Hint=
FileName_SettingType=0
FileName_EnforceValues=0
FileName_Value=
MaxSize_Value=0
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