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Pulse
Trouble Shooting
Is Pulse not working? Can't connect? Try some of
these basic tests to see what's wrong
Pulse
Trouble Shooting
For Traders
Error Message Description:
Failed to perform vetting:
Sending to market
Order request will be sent to market even if vetting process failed
to follow through.
Failed to perform vetting: Sending to
authorisation
Order request will be sent to authorisation because vetting process
failed to follow through.
Failed to perform vetting: Rejecting
Order request will be rejected because vetting process failed to
follow through.
Failed to load account
Order request can't continue because account is not correctly setup.
Please contact Paritech Support.
Failed to load user
Order request can't continue because user setting is not correctly
setup. Please contact Paritech Support
Order is not on market after recovery
New orders that was placed for the current day is not available due
to a recovery performed from Order Management server. For more
assistance please contact Paritech Support.
Send failed - Market is offline
Current request fail to be communicated because the market is
currently offline. This could either be that ASX online status is
offline or Pulse has lost connection to the market service due to
Internet connection drop out.
Sending order to market failed
Current order request fail to be sent to the market. This could
occur due the failure of communication between Order Management and
the market. Please contact Paritech Support.
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