PURPOSE
The purpose of this document is to outline the terms and conditions under
which Paritech Pty Ltd supplies and supports products such as financial data and/or
software systems. Please read the following carefully as this will enable you to
obtain the maximum benefit from the products and services you purchased.
SOFTWARE
INSTALLATION
When you purchase any financial data and/or software systems from Paritech,
you will automatically be entitled to telephone assistance to install and configure
it on your PC system.
SOFTWARE SERVICE AND TRADING ADVICE
Paritech’s Support staff
are trained to understand computers and communications, configure software and manipulate
data - all the necessary skills to get your software running and keep it running.
However,
our staff are not licensed nor trained to advise on market analysis or system development
and are not permitted by law to advise on any trading situations including how to
use indicators, trading systems or market conditions. For this type of advice please
contact a licensed broker.
Please understand, and keep in mind that at no time when
talking to Paritech staff members, are you being given any trading advice.
Sometimes
unexpected situations can arise during installation. These situations include:
- The need for additional memory in your PC
- The need for addition hard disk space in your PC
- Possible conflicts with other software already installed
- Upgrades to Microsoft Windows software
- Upgrades to modems
These can take time and perhaps additional hardware or software to rectify. The Paritech
Customer Service Team would be pleased to help you sort out any such situations should
they arise. However, the standard allowance for support during installation does
not cover these situations. If unexpected situations arise during installation, contact
our Customer Service Team, however, if the situation is outside the normal installation,
a service fee may apply.
FREE SERVICE PERIOD
Free ongoing service and support is applicable
to any data services provided by Paritech for the term of the Data Service contract.
Telephone, fax and e-mail service is provided free of charge for the first 30 days
after you purchase most software programs. This free service period is to help your
get started smoothly with your new software. Where situations arise due to hardware
or conflicts with other software on your PC (including Windows), then regular Service
Fees may apply.
READING THE MANUALS
Upon receipt of your data or software please read
through the information, manuals and help files provided. Our Customer Service Team
will anticipate that clients have consulted information sheets, manuals and the help
files provided before seeking assistance.
DOWNLOAD LIMITATIONS - DataDirector 2
Subscribers
for data Before Midnight are allocated 75 downloads per month ... if you do 2 downloads
per day (one at 5.00pm and a final download at 8.00pm) you will only use up 40 download
for any given month, leaving you 35 downloads spare. At the start of every subscription
month, that is on the monthly date that you initially subscribed e.g. be it the 4th
or 15th etc, your account will reset itself back to 75 downloads irrespective of
what downloads were used or not from the previous months subscription account.
After
Midnight data subscribers are allocated 40 downloads per month ... if you do 1 download
per day you will only use up 20 downloads for any given month, leaving you 20 downloads
spare. At the start of every subscription month, that is on the monthly date that
you initially subscribed eg be it the 4th or 15th etc, your account will reset itself
back to 40 downloads irrespective of what downloads were used or not from the previous
months subscription account.
One day's data equates to one download, downloading two
days of data equates to two downloads and so on.
CONTACTING CUSTOMER SERVICE
There
are a number of ways to contact Customer Service Team:
- Email: You can email Customer Service at support@paritech.com.au all emails will
be responded to, please allow 48 hours during the business week.
- Telephone: The Customer Service line on 1300 652 511
- Fax: You may fax problem descriptions, historical data orders or other printed information
to 03 9348 2790.
Customer service hours: Regular Service hours are 9.00am to 5.00pm Monday to Friday.
You can also call Customer Service on the same number after hours and leave a message.
Please describe the problem in detail and our customer service staff will attend
to the problem the next working day and call you back.
TECHNICAL SUPPORT
Technical
support is provided for a period of 30 days from the date of purchase for all software
programs obtained from Paritech (some software manufacturers provide their own technical
support), and support is provided free and ongoing for any data service provided
by Paritech.
It is recommended, that in situations where continuous support is required,
that you purchase a TECHNICAL SUPPORT SUBSCRIPTION. In addition, for all data clients:
Paritech will provide, in instances where data has become corrupt, deleted or is
outstanding (i.e. not downloaded) a maximum of 60 downloads, or will replace where
appropriate, a maximum of 3 alphabetical data folders free of charge. For anything
more than this it is recommended that clients purchase a replacement history CD.
To arrange purchase of a replacement CD please call Technical Support.
Please be aware
that Technical Support staff are not trained to provide support for formulas, indicators,
trading system or similar and will therefore direct clients to the appropriate department
and/or company (i.e. Equis in the case of MetaStock, etc).
In house Technical Support
& Software Installation can be arranged at a cost of $75.00 per hour. This covers
software installation and software or data diagnosis, it does not cover software
training or trading advice.
For software service requirements beyond the 30 day free
period a $25(Au$) per call for Technical Support may apply for clients that have
not purchased a Technical Support Contract (please have credit card ready when placing
a call to the Tech Support department).
TECHNICAL SUPPORT SUBSCRIPTION
An annual subscription
for Technical Support will provide you with coverage of all technical support issues
that may arise for a period of 12 months from payment of your subscription. This
is the most cost-effective way to receive technical support for Paritech software
products. The benefits are:
- Unlimited Calls
- Priority Queuing
- Priority Email Response
Annual Technical Support Subscription for the first year is $132, there after it
is $99 per year on a continuing basis (plus GST), i.e. if renewal of the Technical
Support contract is not taken up and the client requires software support after the
original Technical Support Contract has expired, then the cost to resubscribe will
be $132.
SOFTWARE UPGRADES
These become available from time to time and upgrade policies
vary among manufacturers. It is recommended that clients regularly visit Paritech’s
web site for upgrades, patches, fixes or contact Sales on 1300 652 511
DATA BACKUP
AND DOWNLOAD
It is the client’s responsibility to backup their data and it is strongly
suggested that clients do so. Be advised that Paritech cannot support data that has
been backed up, as we are not able to guarantee the methods or software used to create
any backup data.
It is a customer's responsibility to keep their data up to date on
a regular basis. Failure to keep your data up to date may in some cases result in
needing to purchase a replacement data CD as we can only reallocate 60 missed downloads
to an account (refer technical support section above). Your subscription begins from
the date of purchase.
SOFTWARE RETURNS
Paritech provides a 30-day unconditional money
back guarantee on any new purchase of financial software systems. Please note this
money back guarantee does not apply to upgrades of products you have already purchased
as we assume you are familiar with the product and understand the nature of an upgrade
to that product. If you find the software purchased to be unsuitable for your needs,
you may return the complete purchase including all disks, manuals, packaging and
other documents. Software can’t be accepted for return after this initial 30-day
period or if the product has been registered.
Please note that all materials must
arrive at our office in perfect, unmarked condition for us to accept the returned
item. All components of the package must be returned including Warranty Cards, Manuals,
Guides and accessory data and software. There is a restocking fee of 15% on all products.
To
arrange a return, please email accounts@paritech.com.au with an explanation as to
why the product is unsuitable. If approved, a Return Authorisation Number (RAN) will
be issued. No products will be accepted for return without a RAN.
No returns or refunds
are available on Data Services after the first 30 days as the majority of costs are
carried during this period.
GENERAL SOFTWARE ADVICE
Computer software is growing in complexity with every new
version released. Situations can occur which are unanticipated or not tested by programmers.
These situations can cause software to perform unexpected or in an incorrect manner
and are commonly known as “bugs”.
We strongly recommend that before investing on the
basis of any indicator or system produced by any computer software, that you check
results and calculations manually to ensure they are correct.
All Software and Data
leaving this office are confirmed to be virus free. We strongly recommend that all
users maintain virus protection software on their PC’s.
Please be aware that in some
cases, Paritech is not the manufacturer of the software, has no control over the
source code and has not tested every combination of variables, configurations and
hardware components. Unfortunately we cannot warrant that:
- The program will run on every personal computer and/or be compatible with all computer
components.
- That the program will run properly forever.
- That the program does not contain programming bugs
- That any bugs reported will be able to be fixed
- That any upgrades or future release will be produced
- That all the indicators and/or trading system will work correctly and/or correctly
forecast future price movements.
*Please note: This Software Agreement is subject to change at any time without prior
notice.
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